App / Casino
This page sets out how evip2h5 collects, uses, and protects the personal information tied to your account — covering everything from your login details to the payment methods you connect, including DANA, OVO, GoPay, ShopeePay, Bank Transfer, and QRIS. Availability of our services depends on local law and eligible regions in Indonesia.
When you create an account with us, we collect the registration details you provide — name, contact address, and the payment method you choose to connect. For transactions processed through DANA, OVO, GoPay, ShopeePay, Bank Transfer, or QRIS, we record transaction references and wallet identifiers only to the extent needed to process and verify each request. We do not store full card numbers or wallet credentials beyond what the payment gateway handles under its own security standards. We also collect session data — the pages you visit, the game categories you browse, and the device type used — to keep the lobby working correctly for your account. This session data is not sold to third parties. Retention periods follow the applicable local regulatory requirements for the regions where our services are available. Where we rely on your consent to hold a category of data, you can withdraw that consent through the account settings page or by contacting support. All data handling by evip2h5 is subject to the laws and regulations applicable in your eligible region.
Transaction references from DANA payments are held only for reconciliation purposes and are not shared with unrelated third parties.
OVO wallet identifiers are recorded at the point of transaction and retained for the period required under applicable local regulations.
GoPay payment data follows the same retention policy as other e-wallet rails — stored for verification, not for marketing profiling.
ShopeePay and QRIS references are logged per transaction. Your full wallet credentials are never stored on our platform servers.
This policy applies specifically to data processed through your evip2h5 account. It does not extend to third-party services you reach through links on our pages — each of those operates under its own terms. The four areas below outline what is inside and outside our direct responsibility.
Login credentials, session tokens and authentication data are within scope. We hold these to keep your account secure; you can review or update them via your account settings page.
Payment references generated when you use DANA, OVO, GoPay, ShopeePay, Bank Transfer or QRIS are within scope. We use these only for transaction verification and record-keeping.
Game browsing history and category preferences logged during your session are within scope. We use this to serve the correct lobby state to your account, not to build advertising profiles.
Payment gateways, game studios such as Pragmatic Play and Habanero, and any external links operate under their own privacy terms. We do not control or take responsibility for their data practices.
You have concrete choices about the data we hold on your account. Reviewing your stored details is straightforward — log in and open the account settings page, where your registration information and connected payment methods are listed. If any detail is incorrect, you can submit a correction request directly from that page or through our support channel. Beyond corrections, you can ask us what data categories we hold for your account, request that we delete data we no longer need for legal or operational purposes, and ask for a copy of your transaction history. Each of these requests is handled by our support team; response times follow the process shown in your account dashboard after you submit the request. Where local law in your eligible region grants additional rights, those apply alongside the steps described here.
Log in and go to account settings to see the personal details and payment methods currently linked to your profile.
Submit a correction request from the account settings page or contact support with the specific field that needs updating.
Ask our support team to remove data we are no longer required to hold. We will confirm which records fall under legal retention obligations.
Reach support through the contact path shown on this page for any question about how your data is used, stored or shared.
If you have a question or request about your personal data, the three paths below connect you to the right place. Choose the channel that works for your situation — account questions tied to a specific transaction work best through live chat where you can share your reference number directly.
Open the chat widget from the account dashboard after login. Provide your account identifier and the specific data or transaction reference your question relates to.
Send your request to the support address shown in the Help section of your account page. Include your registered contact detail and a clear description of your privacy request.
For self-service corrections and access requests, the account settings page is the direct route — no need to wait for a response before updating basic registration details.
We apply a minimal-collection approach — we ask only for what is needed to run your account and process transactions. Cookies used on the site are limited to session management and lobby state; we do not use tracking cookies for third-party advertising. Data tied to your account is kept for the period required by the regulations applicable in your eligible Indonesia region, then deleted or anonymised according to our internal schedule. If you want to know the specific retention period for a data category, ask via the support contact path listed on this page.
We use session cookies to keep your lobby state intact across pages. No third-party advertising cookies are set without your explicit consent through the cookie preferences shown at your first visit.
Access to your account data is restricted to authorised staff handling support and compliance functions. We do not share your registration details with game studios or payment processors beyond what each transaction requires.
Transaction records are held for the period mandated under applicable local rules. When that period ends, the data is deleted or anonymised. Check the account dashboard for the retention status of your own records.
When this policy is updated, the revised version is published at this page path. We notify account holders through the contact detail held on your account profile when changes affect how we use your data.
These questions cover the most common things account holders ask about their data, access rights, and how to make a request.
We collect the name, contact address, and payment method details you enter during registration. For payment rails like DANA, OVO, GoPay, ShopeePay, Bank Transfer, and QRIS, we record only the transaction reference needed to verify and complete each request — not your full wallet credentials.
Yes. Log in and open the account settings page to see the personal details and connected payment methods on your profile. For a full data summary including transaction history, contact support through live chat or email and submit a formal access request.
Go to account settings after login and update the field directly where the interface allows it. For fields that require staff verification — such as your registered contact detail — submit a correction request through live chat or the support email address shown in the Help section.
Game studios receive only the session data needed to load and run the games you open — they do not receive your payment details or registration information. Studios operate under their own data terms, which are separate from this policy and not under our control.
Transaction records are retained for the period required by the regulations applicable in your eligible Indonesia region. After that period, data is deleted or anonymised. The current retention status for your account is visible in your account dashboard after login.
Contact support through live chat or the support email in your account's Help section. Specify which data category you want removed. We will confirm which records we are legally required to keep and delete the rest within the timeframe shown in our response to your request.